Inbox makes it easy for you and your team to manage your social messages. We’ve made it simple for you to view engagements and interact with your audience from all profiles connected to a project in the same area. Inbox is the place where you can identify events that require your attention (i.e. comments, reviews, likes) and quickly determine the best way of responding to them (i.e. replying, liking, commenting, blocking, etc).
Engagements and interactions with your audience will appear in your Inbox. Here you can quickly and easily see all events - from likes and comments to reviews and new followers. As you interact with each event you get a custom set of features that will enable you to deal with that particular type of event. The options available depends on the type of event and social network. Here is an example of a Twitter direct message:
In addition to engaging your audience are three additional options: Translate, Task, and Complete.
Click the Translate button to read a comment in English.
You can click on the 'Task' button to assign this item to yourself or another team member. By default, the task will be assigned to you. When assigning a task, you can:
- Categorize the task as General Task, Sales Lead or Support Issue
- Indicate if the issue is High Priority
- Assign the task to a team member (if necessary)
- Tick the Send Email Notification box to send an email to the assigned user
- Mark the original item in the inbox complete (this keeps in the inbox cleaner).
When you mark an item in your inbox 'Complete' - this effectively flags it as such in the system and it will not show up in your list of messages. Note that if you ever need to look at completed messages, you can uncheck the 'Hide Completed Items'
Read vs. Unread
As soon as you click on an item in your inbox - it will be marked as read. You will find a little blue indicator on the left hand side of the message that indicates if you have looked at the message.
Your feed may have hundreds of events and getting to the information that is of most interest and need is important. There is a number of filtering options that are at your disposal:
Filter by type of event
You can simply check or uncheck the types of events that you are interested in:
Filter by social account
You can zoom in on events only from certain social profiles:
It is also possible to save filters for quick access: