The Traject Social profile management feature allows you to access, add, delete, edit, and reconnecting all profiles under your account. In this article you will learn how to manage your profiles, and understand the different profiles and publishing statuses.
In This Article:
To view all profiles connected your account, navigate to your Project, and click on Connected Profiles.
|Name:||Displays name associated with the connected profile|
|Nickname:||You can add a customized nickname by clicking on the edit box within the nickname table|
|Type:||Displays profile type|
|Projects:||Displays the number of projects the profile is associated with|
|Status:||Displays the status of the connected profile.|
|Publish:||Displays the publish status of the connected profile.|
|Owner:||Displays the name of the user who connected the profile to the project. Only users with the appropriate user permissions can add, delete, move, or edit profiles connected to the project.|
|Added:||Displays the date the profile was connected to the project|
From the Connect Profiles Dashboard, you can pause reporting, delete profile from the project, move to another project, copy to another project, and assign to another user. Click on the name of the Profile to take any actions.
Deleting the profile will delete all reports and scheduled posts. We cannot restore deleted reports or scheduled posts from a deleted profile.
Add a Profile
There are two ways you can connect additional profiles to your project. Professionals can be added from the Connected Profiles page, or added by clicking on the Connect Profile button in the upper right corner.
Delete a Profile
Deleting profiles is done from the Connect Profiles page. Click on a profile, and click delete.
Deleting the profile will delete all reports and scheduled posts.
Access tokens to some platforms expire after a period of time. This does not mean that data pertaining to your profile is lost. It simply means that Traject Social won’t be able to track that profile going forward, or publish to it, unless you take action to reconnect the profile. To reconnect, follow the same steps you took when you originally connected the profile.
If you are asked to reconnect a profile, do not delete the profile from the project. Deleting the profile will delete all reports and scheduled posts.
Profile and Publish Status
Social profiles that are connected can have any of 4 profile statuses or 3 publish statuses. Let’s go over what each of those statuses are and if there is any action needed to be taken by you.
|This means you've recently added this profile to Traject Social. When you first add your social profile to a project, the initial loading and analytics gathering may take 24-48 hours.|
|An Active social profile status means everything's good to go! The initial loading has been completed and your project will have the most recent data available for that account.|
|A paused profile means that we cannot obtain data for reports nor able to schedule content for this profile.|
|The access problem status indicates that there is something wrong and we are no longer able to access that account. This can happen for many reasons: expired access, changes in settings, etc. re-connect the social profile to the project to fix. Note that it is not necessary to delete the social profile in order to re-connect it to the project|
A profile with Yes listed on its publish status indicates that Traject Social has permission to publish to that account. Publishing posts will occur automatically on the pre-set times indicated by the posting schedule.
|No:||Profiles that have No as the publish status indicates that you do not have permission to post to that account. This is typically what happens when you connect accounts you don't own, for example, competitor profiles, in order to track their social media accounts. Traject Social will collect public data on those accounts for analytical purposes, however, since you do not own the account, Traject Social is unable to publish to it.|
|Via Mobile:||If you see a profile with Via Mobile listed as it's publish status, this means that any content to be published will need our iOS or Android apps to finalize any scheduled posting. This is the case with Instagram personal profiles: You are able to schedule posts within the dashboard and when the time comes for the content to go live, you will receive a notification on the mobile app to post.|
You must login as the account's administrator to view all connected profiles across all projects.
To see profiles across projects, log in to your admin account and navigate to Your Name > Global Admin Tools: Manage Connected Profiles.
From there, you’ll see the list of ALL profiles connected to your account, across all of your projects:
- You can also filter the list of profiles by different social networks (Facebook, Twitter, etc.), by different projects you have, and by profile status (Active, Initializing, etc.).
Access Token Expiration
Some networks, like Facebook and LinkedIn, force the connection (the token) to expire after a specific time. This means that after that time, you need to reconnect your profile in order to use it with Traject Social
- LinkedIn: Requires re-connection every 60 days due to their own security enforcement
May require re connection every 60 days for some profiles due to their security enforcement.
App DeletedAnother example of why your social profile might have expired access could be because a user of that profile deleted Traject Social from their Facebook settings.
What this meansWe want to make sure you understand that an expired account does not mean that we lose all the data from the account. We simply won't be able to track that profile going forward, or publish to it, unless you take action to fix it.
LinkedIn's connection (that token we spoke about) expires within 60 days of connecting the profile.
Once the 60 days are up, you can reconnect the profile by simply heading to Connect Profiles, and sign in using LinkedIn.
If you have expired access of a Facebook page, group or profile, you can reconnect using the same steps above.